UK GDPR compliant. Lloyd Michmarck Logistics Ltd trading as LM Logistics.
1. About Us
Lloyd Michmarck Logistics Ltd, trading as LM Logistics (“LM Logistics”, “we”, “us” or “our”), provides Man & Van, removals, collection, delivery and related logistics services.
Lloyd Michmarck Logistics Ltd is a company registered in England and Wales.
Company number: 17243289
Registered office: 7, 26 Upper Lewes Road, Brighton, Brighton and Hove, East Sussex, BN2 3FH
Email: info@lmlogistics.co.uk
Telephone: +44 7516 762121
Website: lmlogistics.co.uk
For UK data protection law, Lloyd Michmarck Logistics Ltd is the data controller of the personal information described in this Privacy Policy.
2. Purpose of This Privacy Policy
This policy explains how we collect, use, store, share and protect personal information when you visit our website; request a quotation; make or enquire about a booking; use our services; contact us by telephone, email, website form, WhatsApp or social media; make a payment; submit a complaint or insurance claim; or otherwise interact with LM Logistics.
We process personal information in accordance with applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018, as amended.
3. Personal Information We May Collect
Identity and contact information: name, telephone number, email address, billing address, collection address, delivery address and other contact information you provide.
Booking and service information: requested service; collection and delivery locations; property type; preferred date; details of items transported; inventory; access information such as stairs, lifts and parking; voluntarily provided photographs or descriptions; journey information; and booking instructions.
Transaction and financial information: quotations, invoices, deposits, payments, refunds and amounts outstanding. Third-party payment providers may process card or banking details directly; we do not need to retain complete card details where an authorised provider processes payments.
Communications: emails, website enquiries, telephone notes, WhatsApp messages, complaints, feedback and customer-service correspondence.
4. Technical and Website Information
Depending on technologies enabled on our website, we may collect IP address, browser and device information, pages visited, referring website, date and time of access, cookie identifiers and website usage information. Non-essential cookies and similar technologies will be managed in accordance with applicable UK electronic communications and data protection requirements.
5. How We Collect Personal Information
We may obtain information directly from you; through website contact or quotation forms; by telephone, email, WhatsApp or social media; when you book or pay; from another person arranging a collection or delivery; from businesses or organisations involved in a service; from payment, website, hosting and technology providers; and from public sources where lawful and necessary. Anyone providing your details in connection with a booking should have authority to do so.
6. How We Use Personal Information
- respond to enquiries and provide quotations;
- assess jobs and create, administer and fulfil bookings;
- communicate collection, delivery, arrival times, delays or changes;
- provide Man & Van, removals, collection and delivery services;
- issue invoices, process payments and maintain accounting records;
- manage cancellations, refunds, disputes, complaints, loss or damage claims;
- liaise with insurers;
- prevent or detect fraud and misuse;
- maintain and improve our services and website;
- protect legal rights and comply with legal, tax, regulatory and insurance obligations;
- send marketing communications where permitted by law.
7. Our Lawful Bases for Processing
Contract: to take steps at your request before a contract or perform it, including quotations, bookings and transport services.
Legal obligation: to comply with taxation, accounting, law-enforcement, regulatory or other legal requirements.
Legitimate interests: to administer and improve the business, respond to enquiries, maintain records, protect property and legal rights, prevent fraud, handle disputes and establish, exercise or defend legal claims, provided these interests are not overridden by your rights.
Consent: where appropriate for optional marketing or non-essential cookies. You may withdraw consent at any time; this does not affect earlier lawful processing.
8. Website Enquiry and Quotation Forms
Forms may collect your name, email address, telephone number, collection and delivery addresses, property information, requested date, inventory and other information needed to assess an enquiry. Our website currently uses Google technology to transmit and/or store some enquiry and quotation information, including Google Apps Script and Google Sheets or related Google services. We use this information to respond, prepare quotations, manage potential bookings and administer services. Do not submit unnecessary sensitive personal information through website forms.
9. Who We May Share Personal Information With
We do not sell personal information. Where reasonably necessary, information may be shared with employees, drivers and authorised contractors; website, hosting, email and IT providers; Google and other technology providers; payment processors and banks; accountants and professional advisers; insurers; vehicle or logistics partners; law-enforcement agencies, courts, regulators or public authorities where legally required; and prospective purchasers or advisers in a legitimate sale, restructuring or transfer subject to safeguards. Service providers must protect information and use it only for authorised purposes.
10. International Transfers
Some technology providers may process or store information outside the UK. Where UK transfer rules apply, we will take reasonable steps to ensure an appropriate lawful transfer mechanism or safeguard applies, which may include UK adequacy regulations or approved contractual safeguards.
11. How Long We Keep Personal Information
We retain information only as long as reasonably necessary and to meet legal, accounting, insurance and dispute-resolution requirements. As a general guide: unsuccessful or unconverted enquiries are normally reviewed for deletion after 12 months; booking, invoice and transaction records may be retained for up to 6 years after the relevant accounting period or transaction where required; complaint, accident, loss, damage and insurance records may be retained for an appropriate period; marketing information is retained until opt-out, withdrawal of consent where applicable, or when no longer appropriate; and technical records follow the purpose and settings of the relevant service. Information may be kept longer where required by law or needed for an ongoing dispute or legal claim.
12. Security
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss, misuse or destruction. Access is limited to people and providers who reasonably need it for legitimate business purposes. No internet-based system is completely secure, and absolute security of electronically transmitted information cannot be guaranteed.
13. Cookies and Similar Technologies
Our website may use cookies. Strictly necessary cookies may be used without consent where permitted by law. Analytics, advertising or other non-essential cookies requiring consent should not activate until the visitor has made an appropriate choice through the cookie-consent mechanism. Further cookie information should be provided through the cookie notice or settings facility.
14. Marketing
We may contact existing or prospective customers about LM Logistics services where permitted by law. Where consent is required, we will obtain it before sending marketing communications. You can stop direct marketing by emailing info@lmlogistics.co.uk or using an unsubscribe facility. Service messages about an active quotation, booking, delivery, payment or customer-service matter are not marketing communications.
15. Your Data Protection Rights
Depending on the circumstances, you may request access to, correction or erasure of personal information; restriction of processing; object to processing based on legitimate interests or direct marketing; request portability of certain information; withdraw consent where processing relies on consent; and raise concerns about our use of information. Rights are not absolute and may be subject to exemptions or legal requirements. Contact info@lmlogistics.co.uk or +44 7516 762121. We may need to verify your identity.
16. Complaints
If you are concerned about our handling of personal information, contact us first so we can investigate. You may also complain to the UK data protection regulator, the Information Commissioner’s Office (ICO).
17. Children
Our services are not specifically directed at children, and we do not knowingly seek to collect children’s personal information directly through our website. Where a service concerns a student or young person, bookings should normally be made by an adult or someone legally able to enter the relevant contract where required.
18. Automated Decision-Making
We do not currently use personal information to make solely automated decisions that produce legal or similarly significant effects on customers. If this changes, this policy will be updated as required.
19. Third-Party Websites
Our website may link to third-party websites or services. We are not responsible for independent third parties’ privacy practices; review their privacy information before providing personal information.
20. Changes to This Privacy Policy
We may update this policy to reflect changes in services, technology, legal requirements or business practices. The latest version will be published on our website with an updated “Last updated” date.
21. Contact Us
Lloyd Michmarck Logistics Ltd trading as LM Logistics
Registered office: 7, 26 Upper Lewes Road, Brighton, Brighton and Hove, East Sussex, BN2 3FH
Company number: 17243289
Telephone: +44 7516 762121
Email: info@lmlogistics.co.uk
Website: lmlogistics.co.uk